Trainer: Brendan Beder
Level: Basic/Intermediate
CPS: 2.5hrs
This course includes role play and interactive, experiential feedback.
The course will look at:

The cost of stress – Absence from work, overwhelmed at work
Change management – Dealing with an ever-changing legal landscape
The significance of choice at any given time
Dealing with a confrontational client
Emotional intelligence
Managing anger – a different perspective
How to cope with excessive stress
Enhancing confidence – how to deal with tough situations and unfamiliar terrain
Anxiety vs intensity
Managing work-life balance

Objectives: At the end of the course participants will be better equipped to manage stress effectively whilst enhancing relationships with clients and colleagues and dealing with confidence with difficult issues.