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We are committed to providing a high-quality legal service to all our clients.\u00a0 When something goes wrong, we need you to tell us about it.\u00a0 This will help us to improve our service.<\/p>\n<\/div>\n
If you have a complaint, contact us with the details below.<\/p>\n
Roseline Obi\u00a0 \u00a0 \u00a0 \u00a0\u00a0info@mirachsolicitors.com<\/a><\/p>\n <\/p>\n<\/div>\n We know it can sometimes be disconcerting to raise a complaint but we will never be offended if you do so. Your case or transaction will not be prejudiced by you raising concerns either. We hope you will not have any reason to complain, but in case you do, you should follow the procedure below.<\/p>\n The time limits for bringing a complaint to our attention are set out in our Terms and Conditions of Business, namely within six months of the end of the matter on which you instructed us, or within three months of you becoming aware of the circumstances giving rise to your complaint, whichever is the later. If you wish to complain about our service after the expiry of these time limits you may still be able to make a complaint directly to the Legal Ombudsman, but we will not be obliged in those circumstances to consider your complaint under this procedure and you should contact the Legal Ombudsman to establish whether your complaint falls within the scope and time limits of the Ombudsman\u2019s scheme.\u00a0 Ordinarily, the time limit for making a complaint to the Legal Ombudsman is one year from the act or omission complained of, or one year from when you should reasonably have known there was cause for complaint.<\/p>\n <\/p>\n <\/p>\n Legal Ombudsman<\/strong> Telephone: 0300 555 0333 <\/p>\n If your complaint against us is mostly related to issues concerning dishonesty, finance, unfair treatment\/discrimination because of age, disability or other characteristics, you have the right to contact our regulatory body \u2013 The Solicitors Regulation Authority (SRA) who also deals with behaviour and conduct issues. Visit their website at \u2013\u00a0https:\/\/www.sra.org.uk\/<\/a><\/p>\n Whereby you are dissatisfied with the resolution of any invoice\/bill complaint, it is also within your right to object to such payment by applying to the Court for an assessment of the bill under Part III of the Solicitors Act 1974, but there could be costs implication against you if the invoice is not reduced.<\/p>\n<\/div>\n [\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=”yes” content_placement=”top” type=”vc_default” css=”.vc_custom_1544697707620{padding-top: 70px !important;padding-bottom: 20px !important;}” el_id=”contact-us”][vc_column offset=”vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0″ css=”.vc_custom_1517223351472{padding-bottom: 30px !important;}”]What happens next?<\/h4>\n
First stage<\/u><\/h4>\n
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<\/span>Second stage<\/u><\/h4>\n\n
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Third Stage<\/u><\/h4>\n
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PO Box 6167
Slough. SL1 0EH<\/p>\n
Email address:\u00a0enquiries@legalombudsman.org.uk<\/a>
Website:\u00a0www.legalombudsman.org.uk<\/a><\/p>\nLet's Connect<\/h2><\/div>