Mirach Solicitors Limited- Providing Legal Services

Mirach Solicitors Limited is a law firm you can trust, one that stands out for a commitment and work with a foundation of integrity. We help you think ahead and also empower you with a diverse range of ideas that will guide you through the legal process so that your situation can be solved with a fair outcome.

 

At Mirach Solicitors Limited, we believe in empowering our clients through providing them with an understanding of the law and how it works and passionate about helping our clients achieve their goals no matter how many obstacles they face.

Who We Are

Mirach Solicitors Limited is a law firm that renders excellent professional legal service. It is a firm that is legally equipped with a wealth of knowledge and expertise to provide clients with exceptional friendly service.

We work together as a term of lawyers, we are committed to the highest standard in the process and ethics of legal practice.

We will hold your hand all through the process, no matter your situation. We are here to point you in the right direction.

 

COMPLAINTS POLICY

Our Complaints Policy

We are committed to providing a high-quality legal service to all our clients.  When something goes wrong, we need you to tell us about it.  This will help us to improve our service.

Our complaints procedure

If you have a complaint, contact us with the details below.

Roseline Obi        info@mirachsolicitors.com

 

What happens next?

We know it can sometimes be disconcerting to raise a complaint but we will never be offended if you do so. Your case or transaction will not be prejudiced by you raising concerns either. We hope you will not have any reason to complain, but in case you do, you should follow the procedure below.

The time limits for bringing a complaint to our attention are set out in our Terms and Conditions of Business, namely within six months of the end of the matter on which you instructed us, or within three months of you becoming aware of the circumstances giving rise to your complaint, whichever is the later. If you wish to complain about our service after the expiry of these time limits you may still be able to make a complaint directly to the Legal Ombudsman, but we will not be obliged in those circumstances to consider your complaint under this procedure and you should contact the Legal Ombudsman to establish whether your complaint falls within the scope and time limits of the Ombudsman’s scheme.  Ordinarily, the time limit for making a complaint to the Legal Ombudsman is one year from the act or omission complained of, or one year from when you should reasonably have known there was cause for complaint.

 

First stage

  • In the first instance, please raise your concerns directly with the person dealing with your case or transaction by email, post or over the phone.

Second stage

  • If you feel that it is too delicate for you to raise this directly with them, or they have not addressed all your concerns to your satisfaction, you should raise your concerns with the Principal/Complaints Officer/Compliance Officer of the firm Roseline Obi using the firm’s email: info@mirachsolicitors.com
  • When you do so, please set out as much detail as possible regarding your complaint. You may find the template letter on the Legal Ombudsman’s website useful (http://www.legalombudsman.org.uk/). We prefer to receive your complaint by post or email as we can then make sure we reply to all the points you raise.

 

Third Stage

  • If you remain unhappy, you have the right to complain to the Legal Ombudsman, an independent and impartial body, but you must do so within 6 months of our final letter to you, which we will always make clear when sending our final letter. The Ombudsman’s contact details are:

Legal OmbudsmanPO Box 6806Wolverhampton WV1 9WJ

Telephone: 0300 555 0333Email address: enquiries@legalombudsman.org.ukWebsite: www.legalombudsman.org.uk

 

If your complaint against us is mostly related to issues concerning dishonesty, finance, unfair treatment/discrimination because of age, disability or other characteristics, you have the right to contact our regulatory body – The Solicitors Regulation Authority (SRA) who also deals with behaviour and conduct issues. Visit their website at – https://www.sra.org.uk/

Whereby you are dissatisfied with the resolution of any invoice/bill complaint, it is also within your right to object to such payment by applying to the Court for an assessment of the bill under Part III of the Solicitors Act 1974, but there could be costs implication against you if the invoice is not reduced.

Services We Provide

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Joint Council for the Welfare of Immigrants News

Current roles

Employment opportunities EQUALITY & DIVERSITY We celebrate the diversity of our people and are committed to building on an inclusive culture that encourages and supports both our employees and beneficiaries…

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Let's Connect

OUR MAIN OFFICE

My Office Club
Tower House
67-71 Lewisham High Street
London SE13 5JX

TELEPHONE

0203 9303 871

EMERGENCY

0796 965 9348

EMAIL

info@mirachsolicitors.com

WEBSITE

www.mirachsolicitors.com

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